Returns & Damage Policy

All sales at Floorstock are final. We don't accept returns, exchanges or refunds — and we say so up front, because it's part of how we keep outlet pricing this low.

Floorstock is a discount flooring outlet. Flooring is sold by the box in dye lots, and once a box leaves our warehouse it can't go back into sellable stock without risking a shade mismatch for the next customer. So instead of running a returns desk, we put the effort into helping you buy the right product, in the right amount, the first time.

Damaged or defective product

  • Inspect before you leave. When you pick up in Franklin, open and look over your boxes with us before you load up. Spot a problem, we deal with it on the spot.
  • Delivered? Report within 24 hours. Visible damage or defects on a delivered order must be reported within 24 hours of delivery. Product must be unused and uninstalled, and we may ask for photos.
  • Installed means accepted. Once flooring goes down it's considered accepted and can't be claimed as defective — so check it carefully before installation.

What we can't take back

Luxury vinyl plank, laminate, tile, area rugs, accessories, special orders, and any opened, unused, leftover or installed material. Special and custom orders can't be cancelled once processed. Contractor and bulk purchases are final unless we've agreed otherwise in writing before the sale.

Get the order right before you buy

  • Measure twice. Every flooring product page lists square feet per box and has a box calculator. Add about 10% for cuts and waste. Not sure? Call us and we'll double-check your count.
  • See it first. Order a sample or visit the warehouse — a screen never shows true color and texture.
  • Check color, style and lot numbers on your boxes at pickup. Flooring from different lot numbers can vary slightly in shade.
  • Keep a repair kit. Hold 1–2 sealed boxes from the same lot. If a plank gets damaged years from now, you've got an exact match.

Questions before you buy?

Call or text Omar at (262) 933-7776 or Abdul at (262) 234-2849, or email Floorstockmke@gmail.com. For a damage claim, have your order name and the box/lot info from the carton ready, and send a photo if you can.

Full wording: Refund Policy.