Shipping & Pickup Policy

Floorstock Milwaukee

Local Pickup (Primary Fulfillment Method)

Floorstock Milwaukee primarily operates as a local pickup warehouse.

• Orders are available for pickup at our Milwaukee location.

• Customers will be notified when their order is ready.

• Customers are responsible for arranging proper transportation.

• Product must be inspected at the time of pickup.

Once materials leave our warehouse, they are considered accepted in good condition.

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Local Delivery (If Arranged)

In some cases, local delivery may be available for an additional fee.

• Delivery fees vary based on location and order size.

• Delivery scheduling is subject to availability.

• Curbside delivery only unless otherwise agreed in writing.

• Customer must inspect materials at time of delivery.

Damage must be noted on delivery paperwork and reported immediately.

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Freight & Shipping Orders (Limited Basis)

Although we do not typically ship products, shipping or freight may be arranged upon request.

• Shipping costs are calculated based on weight, pallet size, and destination.

• All freight shipments are curbside delivery.

• Customer is responsible for providing accurate shipping details.

• Liftgate service may require additional fees.

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Freight Damage Policy

Flooring is heavy and shipped via pallet freight.

If freight is arranged:

• Customer must inspect shipment before signing delivery receipt.

• Any visible damage must be clearly noted on the carrier’s paperwork.

• Photos must be taken immediately.

• Damage claims must be submitted within 24 hours of delivery.

Failure to document damage at time of delivery may void any freight claim.

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Shipping Timelines

Most in-stock items are available for pickup within 1–3 business days.
Special orders and large quantities may require additional processing time.

Estimated timelines are not guaranteed.

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Responsibility After Pickup/Delivery

Once products are picked up or delivered, Floorstock Milwaukee is not responsible for:

• Improper storage

• Installation issues

• Contractor errors

• Damage caused after pickup/delivery

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Questions

If you need help arranging pickup, delivery, or freight, contact us before placing your order.

Floorstock Milwaukee
Renovation Supply Center
5060 W Ashland Way Franklin, WI 53132
Floorstockmke@gmail.com