Shipping policy

Shipping & Pickup Policy

Floorstock Milwaukee

Online orders are pickup only. Checkout on this website does not offer shipping or delivery — every order placed online is collected in person at our Franklin, WI warehouse. Shipping and local delivery are NOT calculated or offered at checkout; they can only be arranged directly with our team, by phone or email, before you place your order. See below.

Local Pickup (Primary Fulfillment Method)

Floorstock Milwaukee primarily operates as a local pickup warehouse. This is how every online order is fulfilled unless you've arranged something different with us in advance.

  • Orders are available for pickup at our Milwaukee location.
  • Customers will be notified when their order is ready.
  • Customers are responsible for arranging proper transportation.
  • Product must be inspected at the time of pickup.

Once materials leave our warehouse, they are considered accepted in good condition.

Local Delivery (By Request Only — Not Available at Checkout)

Local delivery is not an option on the website checkout. If you'd like it, contact us before placing your order and we'll quote it separately; in some cases local delivery may be available for an additional fee.

  • Delivery fees vary based on location and order size.
  • Delivery scheduling is subject to availability.
  • Curbside delivery only unless otherwise agreed in writing.
  • Customer must inspect materials at time of delivery.

Damage must be noted on delivery paperwork and reported immediately.

Freight & Shipping Orders (By Request Only — Not Available at Checkout)

We do not ship products through the website — there is no shipping option at checkout. On a limited, case-by-case basis, freight shipping can be arranged, but only if you contact us directly and set it up before placing your order. If you check out online without arranging this first, your order will default to in-store pickup.

  • Shipping costs are calculated based on weight, pallet size, and destination.
  • All freight shipments are curbside delivery.
  • Customer is responsible for providing accurate shipping details.
  • Liftgate service may require additional fees.

Freight Damage Policy

Flooring is heavy and shipped via pallet freight.

If freight is arranged:

  • Customer must inspect shipment before signing delivery receipt.
  • Any visible damage must be clearly noted on the carrier's paperwork.
  • Photos must be taken immediately.
  • Damage claims must be submitted within 24 hours of delivery.

Failure to document damage at time of delivery may void any freight claim.

Shipping Timelines

Most in-stock items are available for pickup within 1–3 business days.
Special orders and large quantities may require additional processing time.

Estimated timelines are not guaranteed.

Responsibility After Pickup/Delivery

Once products are picked up or delivered, Floorstock Milwaukee is not responsible for:

  • Improper storage
  • Installation issues
  • Contractor errors
  • Damage caused after pickup/delivery

Questions

If you need help arranging pickup, delivery, or freight, contact us before placing your order.

Floorstock Milwaukee
Renovation Supply Center
5060 W Ashland Way Franklin, WI 53132
Floorstockmke@gmail.com